The RETURNS FORM should be printed out, completed and mailed back with the item.Ħ. For any subsequent exchanges the customer will be required to pay for the postage for the returning item and for the new item being sent out.ĥ. In the case of exchanges KONG Running will pay for the replacement item to be posted to the customer one additional time. The item must be returned within 14 days of the return/exchange requestĤ. The customer is required to pay for the return postage.ģ. Orders returned/exchanged between 14 -30 days will only receive a refund for items purchased, the postage cost and surcharge will not be refunded.Ģ. However, some items are not included, please see below for detailsġ.
Running arm sleeves full#
Most items can be returned to KONG Running and the customer issued a full refund or exchanged within 30 days of purchase. The refund will not be processed until the item has been received instore and items checked to ensure they meet all the criteria outlined above. The Item must be returned within 14 days of the cancellation requestħ. Proof of postage must be obtained and a copy EMAILED to KONG RunningĦ. The RETURNS FORM will need to be filled in and forwarded to KONG Runningĥ. It is up to the customer to pay for the return postageĤ. Orders cancelled within 14 days will receive a full refund including postage and surchargesģ. A cancellation request must be submitted within 14 days of purchase either by EMAIL or phone – 017687 75907Ģ. Items Bought Online CANCELLATION WITHIN 14 DAYSĪll Items bought online have the RIGHT TO BE CANCELLED within a 14 day period.ġ. This policy is in addition to and does not affect your Statutory Rights. Where an item was purchased by Credit/Debit card then any refund must be made on the same Credit/Debit Card Any faulty goods returned showing wear and which cannot be reasonably repaired may have an amount deducted from the refund or credit noteĦ. Where a fault or the cause of the fault is not apparent to our staff we reserve the right to send the item for testing before deciding on any action to be takenĥ. Any faulty goods returned more than 30 days from purchase and accompanied by a proof of purchase may be sent for repair, or replacement or refunded at the Managers discretion.Ĥ.
Please note this may require KONG Running to order that item in.ģ. Any faulty goods returned within 30 days of purchase with minimal wear and accompanied by proof of purchase will be exchanged for an identical item or refunded. Any unused and unworn items, with the exception of items ordered specially and items sold as “shop soiled” or reduced, can be exchanged or refunded within 30 days of purchase.Ģ. If a product is returned and does not meet all of the above criteria KONG Adventure holds the right not to process the refund/return/exchange In addition to the above criteria, the following conditions must also be met Items bought from our High-Street Storeġ. This can be done by bring in to our High-Street Store or by posting. The item must be assessed by a KONG Running member of staff.No action will be taken if the fault has occurred due to miss use of the product The Fault must have been caused during “normal use” for the item.KONG Adventure reserves the right to charge a customer a cleaning fee of £5 if an item is return dirty. The faulty item must be returned to KONG Running Clean and Dry.If an item develops a fault the following criteria must also be met. Returned with the original Receipt/Packing Slip.Be complete, with any additional accessories or stickers supplied returned as well.
They must have all the original packaging, labelling and tags.All Items must be returned in a new and unused condition.If you wish to return or exchange an item that you have purchased online or at our High-Street Store all items must first meet the following criteria, in addition to other conditions outlined below. We strongly recommend you use suitable packaging to ensure their safe transit, and use a recorded/insured delivery service, as we will not be held responsible for returned goods lost or damaged in transit. Returns, Kong Running, Heads Road, Keswick, Cumbria, CA12 5EZ Please bring the product(s) to our High Street Store on Heads Rd, Keswick along with the receipt.īy either filling in the returns form or putting a covering note in with your name, order number and course of action requested. Return, Exchanges and refunds requests can be initiated by one of the following two options: CONDITIONS FOR RETURNING, EXCHANGE OR REFUNDING PRODUCTS
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